All bookings made through this website are managed by us, the private operator.

Booking and Availability

  • A minimum of 3 hours’ notice is required for all online bookings.

  • For bookings within 3 hours, please call our office directly to check availability.

  • Please ensure you allow adequate time for check-in, traffic delays, and airport procedures. We are not liable for missed flights or appointments due to insufficient time allowance or delays caused by the passenger.

Vehicle Selection and Passenger Responsibility

  • Please select a vehicle suitable for the number of passengers and amount of luggage.

  • We cannot guarantee space for excessive luggage beyond the standard vehicle capacity.

  • All required fields must be completed in the booking form. Use the “Additional Information” section for any specific instructions.

Waiting Time and Additional Charges

  • Waiting time is charged at £10 for every 15 minutes.

  • Additional charges will apply for:

    • Journey changes

    • Extra mileage

    • Extended waiting time

    • Deviations from the original booking

Airport Pick-ups

  • For incoming flights, we allow 45 minutes of free waiting time from the actual landing time.

  • Please account for time needed to pass through immigration and collect baggage to avoid additional waiting charges.

  • Drivers will wait up to 90 minutes after your flight has landed. If there is no contact from the passenger within this time, the booking will be treated as a no-show and no refund will be issued.

Cancellations and Refunds

  • To cancel your booking and receive a refund, please contact us at least 24 hours in advance.

  • Cancellations made after a driver has been dispatched may incur charges based on time and distance travelled.

Complaints and Customer Service

  • We take all complaints seriously.

  • Please email us with your booking reference number and a detailed explanation. We will investigate and respond accordingly.

Use of Subcontractors

  • We may use partner companies or subcontractors to complete your journey.

  • Passengers are responsible for:

    • Their own behaviour

    • Any damage or cleaning costs if the vehicle is soiled

Passenger Conduct

  • We reserve the right to refuse service to passengers under the influence of alcohol or drugs.

  • If a journey is terminated due to unacceptable behaviour, no refund will be issued.

  • Smoking, eating, or drinking is strictly prohibited in all vehicles.

Service Limitations and Liability

  • While we strive for punctuality, we are not responsible for delays due to events beyond our control, such as traffic congestion or weather conditions.

  • In the event of a vehicle breakdown, we will arrange a replacement vehicle as soon as possible.

  • If your driver is delayed, we may assign the job to a partner company.

Driver No-Show

  • If your driver does not arrive, please contact us immediately.

  • Leaving without notifying us may void your eligibility for a refund.

  • Using another company without our prior consent may also result in no refund being issued.

Luggage and Personal Property

  • Passengers are responsible for their own luggage.

  • We are not liable for any loss or damage to personal belongings.

  • All vehicles are fully insured, but property is carried at your own risk.

Changes to Terms

  • We reserve the right to update or amend these terms and conditions at any time.

  • Existing bookings will remain subject to the terms and quoted rates at the time of booking.

  • By using our service, you agree to accept these terms and conditions.

Other Important Information

  • Flight tracking is included to ensure accurate pick-up times.

  • A Meet & Greet service is available for an additional £5 (30 minutes waiting included).

  • Making private arrangements with our drivers is strictly prohibited and may be considered illegal. We are not responsible for any issues arising from such unauthorised bookings.